Salesforce Analyst/Developer (senior)

Introductie

Sibelga manages the distribution networks for electricity and natural gas for the 19 municipalities in the Brussels Capital Region. Sibelga’s 1,100 employees work every day to guarantee the energy supply (electricity, gas and public lighting) to the 500,000 Brussels families and companies.

Korte Omschrijving

Within the ITBT department, the Unit 1 – Domain Works Network Management department aims to support the processes and applications for managing the development and maintenance of the Gas, Electricity and Public Lighting networks of the Network Management (Network Management) and AM (Asset Management) departments. ). from Sibelga.

As part of the maintenance of the Domus program applications, we are looking for a Salesforce FSL Functional Analyst to manage the corrective and evolutionary maintenance of the currently implemented applications (for Exploitation Electricité – Câbles & Cabines) and to work on the current projects using the same applications but for different things (Garde, Exploitation gas, …).

The mission consists of:

provide support on the Salesforce FSL solution (user management, master data management)
resolving incidents and problems on the deployed applications,
defining use cases and user stories in collaboration with the business analyst.
Configure and develop user stories
testing the use cases and user stories during System Testing and System Integration Testing
Supporting Business during User Acceptance Tests
managing Sanity checks after the implementation of a release in Production

The consultant will interact with our Salesforce technical lead, our Salesforce implementation coordinator, and our business process analysts.
The mission will be carried out in Time & Materials in our offices, or in Home Work, according to the Sibelga rules (2 days a week – outside Covid periods).

What are the Domus applications?

Domus is a program that aims to provide a solution for work, personnel management and digitalization for the Grid Operations department.
The solution is based on Salesforce Field Service Lightning for Work, personnel management, SAP PM for work management (logistics and accounting part), FormX (specific development in CouchBase/Xamarin) for the digitization of field reports. Office 365 is used to provide a portal that provides a 360° view of a work or asset and stores documents. The applications of the Domus solution are integrated together with our ESB Pegasus (Biztalk)
A first business team (Cables & Cabins) was deployed in November 2020. We are working on 3 projects for 3 other teams:

Garde
Exploitation gas
Public lighting

Vaardigheden

What are the soft skills expected for the mission?

Ability to understand a problem, reproduce it and identify its origins
Ability to work Agile
Ability to manage backlog management (using JIRA)
Ability to manage functional analytics (Use Case / User Story description)
Ability to translate functional needs into user stories,
Ability to configure and develop in the Salesforce platform (including Java script and Apex code)
Ability to test a solution (test case definition, execution, bug tracking)
Mass creation/changes of master data (Service Catalogue, Timesheet, SA,…) via tools such as Inspector
Manage users, user profiles, permission sets, user groups, user queue
Object Manager clear insight into all options regarding field setup, page layout and making the page lighter, Validation rules,…
Knowledge of FSL object (Service appointment, WO, WOLI, Timesheet,…) is a plus

What are the soft skills expected?

Good communication skills (ability to adapt communication to the audience)
Solution-oriented (ability to quickly propose a Work Around? ability to quickly understand a problem in its globality)
Availability and service orientation for our Business
Resourceful and technology-driven

What technical skills are expected for the mission?

Good communication skills (ability to adapt communication to the audience)
Solution-oriented (ability to quickly propose a Work Around? ability to quickly understand a problem in its globality)
Availability and service orientation for our Business
Resourceful and technology-driven

Specific skills

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SKILL	REQUESTED	WEIGHT	TYPE OF ANSWER
Certified as a Salesforce administrator	Yes	Must have	Yes / No
Demonstrable experience with FSL	Medior ( 2.00 years )	Must have	Experience levels and years of experience
Demonstrated experience using SalesForce	Medior ( 3.00 years )	Must have	Experience levels and years of experience</td >
Demonstrated experience with Salesforce Configuration	Medior ( 2.00 years )	Must have	Experience levels and years of experience
Demonstrated experience with Salesforce customizing (Apex)	Senior ( 6.00 years )	Must have	Experience levels and years of experience< /td>
Demonstrated experience as a Functional Analyst (solution design)	Medior ( 2.00 years )	Must have	Experience levels and years of experience
Demonstrable experience as a technical analyst	Medior ( 2.00 years )	Should have	Experience levels and years of experience
Salesforce Application/System Architect	Yes	Should have	Yes / No

General Skills

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SKILL	REQUESTED	WEIGHT	TYPE OF ANSWER
Fluent French or Dutch	Yes	Must have	Yes / No
Fluent English	Yes	Should have	Yes / No
Experience in utilities or human resources management	Yes	Should have	Yes / No
Demonstrated experience with JIRA	Medior ( 5.00 years )	Should have	Experience levels and years of experience