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Medior Azure and Entra ID Support Specialist

Freelance Brussels Medior

Do you want to ensure secure access to IT systems for the Belgian energy market as a medior Azure and Entra ID specialist? At the SPIA service desk, you resolve incidents and requests related to security and IAM, and you actively contribute to the migration from TOPdesk to ServiceNow.

Our client develops and supports IT systems for the Belgian energy market, such as the Central Market System and a pre-payment platform. At the SPIA service desk, you help ensure secure access to these systems.

As a member of the team, you will:

  • Follow up on and resolve incidents, information requests and service requests within the security, privacy and identity & access management (IAM) team, the Infrastructure & DevOps team and the account management team (managing customer onboardings and offboardings, both technically and administratively).
  • Implement and/or follow up on changes within these teams.
  • Draft security and privacy policies, standards, procedures and guidelines based on input from the team, and monitor their follow-up.
  • Collaborate with and provide support to the client's stakeholders and employees.

Secure access to these systems and services is crucial. Our client uses the following products and technologies:

  • Microsoft Entra ID
  • Entra Domain Services
  • Privileged Identity Management (PIM)
  • Entra Identity Governance
  • Microsoft Azure

Today, the team uses TOPdesk as its ITSM tool. By 2027, it will migrate to ServiceNow. The project is under way, and you will actively contribute to it.

What we are looking for

Specific skills

  • Proven experience with Azure DevOps Must have
  • Proven experience with the technology in question or a similar technology 3 yr Medior Must have
  • Proven experience with PKI (Public Key Infrastructure) Must have
  • Proven relevant work experience in IT networking (IP addresses, subnets, firewalls, routing, DNS,…) 3 yr Medior Must have
  • Proven relevant work experience with technical configuration and management in Azure 3 yr Medior Must have
  • Proven relevant work experience with the technical configuration and management of Microsoft Entra ID / Azure AD. Experience limited exclusively to user and access management is not considered sufficient. 3 yr Medior Must have
  • Proven relevant work experience in drafting, monitoring and executing technical or operational processes, procedures or guidelines Must have
  • Proven relevant work experience with ITIL Must have
  • During a possible interview, the candidate can convincingly demonstrate the ability to work well as part of a team Must have
  • During a possible interview, the candidate can convincingly demonstrate the ability to work independently and proactively Must have
  • Experience developing automations, for example using PowerShell Must have
  • Language requirement: English at European CEFR level C1 Must have
  • Language requirement: Dutch or French at European CEFR level C1 Must have
  • Proven relevant work experience in the Belgian energy market Should have
  • Proven relevant work experience with Office 365 3 yr Medior Should have
  • Proven relevant work experience with ServiceNow Should have
  • Proven relevant work experience with TOPdesk Should have
  • Knowledge of French and Dutch Should have
  • The candidate holds the AZ-900 certification (Azure Fundamentals) Must have
  • The candidate holds one or more relevant Microsoft certifications: MS-500/AZ-500/SC-100/SC-300/SC-900,… Should have